Front Desk Agent - GUNTUR MADU TAMA, PT - Loker A3A.CO

 

THE ACACIA HOTEL JAKARTA

 

The Acacia Jakarta is a 4-star hotel in Jakarta that serves as many as 208 rooms, comprising of Deluxe Rooms, A-Club Rooms, Executive Rooms, Suite Rooms and Penthouse. Has always been a pioneer in convenience and customer satisfaction, FREE Internet connection provided in every room, with speeds up to 1MB, to A-Club room is provided a personal computer.

 

The Acacia Jakarta is aimed to meet the needs of all guests to provide the most convenient place for business or leisure, serves as a "home away from home" with warm service from all employees.

 

 

DUTIES AND RESPONSIBILITIES:

1. Register guests and assigns rooms. Accommodates special requests

whenever possible.

2. Assists in preregistration and blocking of rooms for reservations.

3. Thoroughly understand and adheres to proper credit, check- cashing,

and cash handling policies and procedures.

4. Understands room status and room status tracking.

5. Knows room locations, types of rooms available, and room rates.

6. Uses suggestive selling techniques to sell rooms and to promote other

services of the hotel.

7. Coordinates room status updates with the housekeeping department

by notification housekeeping of all check outs, late checkouts, early

chek-ins, special requests, and day use rooms.

8. Possesses a working knowledge of the reservations department. Takes

same day reservations and future reservations when necessary. Knows

cancellation procedures.

9. File room keys ( only for manual room key hotels)

10. Knows how to use front office equipment.

11. Process guest check-outs.

12. Performing cashier related functions like posting charges to guest

accounts, raising paid out's, currency exchange,

13. Follows procedures for issuing and closing safe deposit boxes used by

guests.

14. Uses proper telephone etiquette.

15. Uses proper mail, package, and message handling procedures.Courier

Mail Register

16. Reads and initials the pass-on log and bulletin board daily. Is aware of

daily activities and meetings taking place in the hotel.

17. Attends department meetings.

18. Reports any unusual occurrences or requests to the manager or

assistant manager.

19. Knows all safety and emergency procedures, Is aware of accident

prevention policies.

20. Maintains the cleanliness and neatness of the front desk area.

21. Understand that business demands sometimes make it necessary to

move employees from their accustomed shift to other shifts.

 

 

 

Requirements

 

 Female is preferred

 

 Good Looking and proportional weight

 

 Bachelor/Hotel Diploma graduated

 

 Fluent in English both oral & written

 

 One years working experience in similar position

 Fresh Graduated are welcome

 

 Willing to work flexible shift and team work oriented

 

 Computer literacy , Fidelio , Opera.

 

Lokasi :Jakarta Pusat
Kualifikasi : Diploma
Tipe pekerjaan :
Gaji :Rp. 3 juta - Rp. 5 juta
Pengalaman minimal : 1 Tahun pengalaman
id.jobsdb.com 20 Maret 2017 7

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